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Evolution
Macao Gaming History
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Performance Pledge

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Performance Pledge and Statistics
Performance Pledge
Upon acceptance of application for performing raffle, lucky draw or other similar activities, we undertake to issue permit or reply within 5 working days (once an application is accepted and all required documents are received.)
Statistics
Quality indicators of administrative permit service for raffle, lucky draw or other similar activities
Compliance status of service quality indicators:
Quality Indicators Achievement
Rate Undertaken1

Achievement Rate Implemented in 2026
1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. Whole year
Performance Pledges Application for administrative permit for lucky draw or similar activities 85% 100% -- -- -- --
Application for administrative permit for selling raffle, lucky draw or similar activities 85% N/A -- -- -- --
Application for change of administrative permit for lucky draw or similar activities 85% N/A -- -- -- --
Application for change of administrative permit for selling raffles and lucky draw activities 85% N/A -- -- -- --
Application for cancellation of administrative permit for lucky draw or similar activities 85% 100% -- -- -- --
Application for cancellation of administrative permit for selling raffles and lucky draw activities 85% N/A -- -- -- --

N/A means the ratio is not available due to no application or complaint has been received during the quarter or within the year.

Results of Satisfaction Survey:

Results of Satisfaction Survey in 2026
Ratings of Satisfaction2 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. Whole year
4.54
Remarks:
  1. The Achievement Rate Undertaken has been raised from 80% to 85% starting from 2025.
  2. Ratings of satisfaction refer to satisfactory assessment by applicant received during the quarter about our services on the 6 aspects of Performance Information, Service Information, Reception Service Quality, Service Guarantee Procedures, Environment and Facilities, as well as Procedures. The highest scoring is 5 marks.
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Note: The legislation, whenever provided, in this site is only for reference.
Please refer to the MSAR official gazette for the related information in chinese and portuguese languages.
Avenida da Praia Grande, 762-804 Edf. China Plaza, 12th Floor A, Macau    Tel: (853) 2856 9262    Fax: (853) 2837 0296    Email: enquiry@dicj.gov.mo