Performance Pledge and Statistics
Performance Pledge
Our quality service standards for Exclusion Measures are as follows:
- For exclusion application, DICJ will notify the excluded person to sign the notification letter within five working days after the application is submitted.
- For exclusion revocation, revocation will only come into effect 30 days after the request is submitted.
Quality Service indicators of Exclusion Measures
Quality Service Indicators |
Achievement Rate Undertaken3 |
Achievement Rate Implemented in
2025 |
1st Qtr. |
2nd Qtr. |
3rd Qtr. |
4th Qtr. |
Full year |
Performance Pledges1 |
"Self-Exclusion" Application |
85% |
100% |
|
|
|
|
"Third-party Exclusion" Application |
85% |
100% |
|
|
|
|
Exclusion Revocation |
85% |
100% |
|
|
|
|
Ratings of Satisfaction2 |
4.77 |
|
|
|
|
Note:
1. The above Performance Pledge started since January 1, 2016.
2. Ratings of satisfaction refer to satisfactory assessment by applicant about our service on the 8 aspects of Service of staff, Environment and facilities, Procedures, Service information, Service guarantee, E-services, Performance pledge and Service integration. The highest scoring is 5 marks. The survey of public satisfaction on the Exclusion Measures services started since January 1, 2016
3. The Achievement Rate Undertaken has been raised from 80% to 85% starting from 2025.
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