Performance Pledge and Statistics
Performance Pledge
Our quality service standards for Exclusion Measures are as follows:
- For exclusion application, DICJ will notify the excluded person to sign the notification letter within five working days after the application is submitted.
- For exclusion revocation, revocation will only come into effect 30 days after the request is submitted.
Quality Service Indicators of Exclusion Measures
Compliance status of service quality indicators
Quality Service Indicators |
Achievement Rate Undertaken2 |
Achievement Rate Implemented in
2026 |
1st Qtr. |
2nd Qtr. |
3rd Qtr. |
4th Qtr. |
Full year |
Performance Pledges1 |
"Self-Exclusion" Application |
85% |
100% |
|
|
|
|
"Third-party Exclusion" Application |
85% |
100% |
|
|
|
|
Exclusion Revocation |
85% |
100% |
|
|
|
|
Results of Satisfaction Survey
|
Results of Satisfaction Survey in 2026 |
1st Qtr. |
2nd Qtr. |
3rd Qtr. |
4th Qtr. |
Full year |
Ratings of Satisfaction3 |
4.92 |
|
|
|
|
Remarks:
1. The above Performance Pledge started since January 1, 2016.
2. The Achievement Rate Undertaken has been raised from 80% to 85% starting from 2025.
3. Ratings of satisfaction refer to satisfactory assessment by applicant received during the quarter about our services on the 6 aspects of Performance Information, Service Information, Reception Service Quality, Service Guarantee Procedures, Environment and Facilities, as well as Procedures. The highest scoring is 5 marks..
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