Performance Pledge
To fulfill our pledges, our quality service standards are introduced as follows:
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1) |
Upon acceptance of application for performing raffle, lucky draw or other similar activities, we undertake to issue permit within 5 working days. |
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2) |
For complaint of raffle, lucky draw or other similar activities, we undertake to reply within 5 working days. |
Statistics
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i) |
Quality indicators of administrative permit service for raffle, lucky draw or other similar activities |
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Next update: before April 30, 2010 |
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Quality Indicators |
Achievement Rate Undertaken |
Achievement Rate Implemented in 2008 |
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1st quarter |
2nd quarter |
3rd quarter |
4th quarter |
Whole year |
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Performance Pledges |
Administrative Permit issuing1 |
80% |
100% |
100% |
100% |
100% |
100% |
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Complaint replying2 |
80% |
N/A |
N/A |
N/A |
N/A |
N/A |
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Ratings of Satisfaction 3 |
8.4 |
8.1 |
8.2 |
8.6 |
8.3 |
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Quality Indicators |
Achievement Rate Undertaken |
Achievement Rate Implemented in 2009 |
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1st quarter |
2nd quarter |
3rd quarter |
4th quarter |
Whole year |
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Performance Pledges |
Administrative Permit issuing1 |
80% |
100% |
100% |
100% |
100% |
100% |
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Complaint replying2 |
80% |
N/A |
N/A |
N/A |
N/A |
N/A |
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Ratings of Satisfaction 3 |
8.3 |
8.5 |
7.7 |
8.9 |
8.4 |
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N/A means the ratio is not available due to no application or complaint has been received during the quarter or within the year. |
Note:
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1) |
The pledge of permit issuing means permit will be issued within 5 working days once an application is accepted and all required documents are received. |
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2) |
The pledge of complaint replying means complainant will receive a reply within 5 working days once a complaint is accepted. |
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No complaint has been received from 2007 to the forth quarter of 2009. |
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3) |
Ratings of satisfaction refer to satisfactory assessment by applicant about our permit services on the aspects of accessibility of contacting channels, service quality of our staff, internal procedures, service in general etc. The highest scoring is 10 marks. |
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ii) |
Improvements implemented on comments collected from public |
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Next update: before April 30, 2010 |
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Types of comments |
Comments |
Status of Improvements (by the end of 2008) |
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Accessibility of Contacting Channels |
Suggest to introduce web application or e-mail submission |
From November 2008, for non-first application in a calendar year, in which identification of applicant or authorized agency is the same as the latest application, electronic channels for application through web and submission through e-mail or fax are provided. |
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Internal Procedures |
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In addition to samples of application letters provided in 2007, specific application forms of our services are also provided and uploaded on our website since November 2008. |
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From August 2007, non-first application in a calender year, in which identification of applicant or authorized agency is the same as the latest application, was exempted to submit identification copy. |
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Others |
Strengthen public awareness and understanding of the obligations and services provided by DICJ through promotion enhancements |
In addition to publishing of performance pledge in the past and description of formalities in 2007, our website has been streamlined and updated in November 2008. To increase public understanding of our services, quality indicators including achievement rate of performance pledge, ratings of satisfaction by applicants, comments collected and improvements implemented are also published. |