Gaming Inspection and Coordination Bureau –
Inspection of Pari-Mutuels Department
Questionnaire of public satisfaction 
To further improve our service quality, we are implementing a survey to collect comments from public on our service provided.  Based on your experience on applying for the administrative permit of “Raffle and Lucky Draw Activities” issued by our department, please “x” the right box and fill in the respective “Reason” in relevant field provided.
Accessibility of contacting channels 	Extremely Inconvenient	Very Inconvenient	Normal	Convenient	Very Convenient	
1.	Are the channels provided to contact our department convenient?	*	*				
* Reason：		
Service quality of our staff	Extremely unsatisfied	Very unsatisfied	Normal	Satisfied	Very satisfied	
2.	Are you satisfied with the attitude of our staff serving?	*	*				
3.	Are you satisfied with the efficiency of our staff serving?	*	*				
4.	Are you satisfied with the motivation of our staff serving?	*	*				
* Reason：		
Internal procedures	Extremely deficient	Very deficient	Normal	Simple and direct	Very simple and direct 	
5.	Are the formalities required simple and direct?	*	*				
	Extremely inadequate	Very inadequate	Normal	Adequate	Very adequate	
6.	Are the imperative documents adequate to the application?	*	*				
* Reason：		
Performance Pledge	Extremely non-understandable	Very non-understandable	Normal	Understandable	Very understandable	
7.	Is our performance pledge regarding “permit will be issued within 5 working days upon acceptance of application” acknowledgable and understandable?	*	*				
8.	Is the time taken to process the service of the above performance pledge rational?	Extremely irrational	Very irrational	Normal	Rational	Very rational	
	*	*				
9.	Are you satisfied with our service in fulfilling the above performance pledge?	Extremely unsatisfied	Very unsatisfied	Normal	Satisfied	Very satisfied	
	*	*				
* Reason：		
Please provide us some simple information of your company for our analysis by filling in the following fields.	

10.	Company name：		
11.	Name of contact person：	Mr./Ms.		12. Telephone:		
13.	Other comments on our service provided:		
Thank you for your kind support. Please send this questionnaire back to us with your comments through any of the following channels. For any queries, please feel free to contact Ms. Ieong at (853) 83973353.
Postal address: Av. Praia Grande, No.762-804, Ed. China Plaza 21 andar - Gaming Inspection and Coordination Bureau
Email address: promise@service.dicj.gov.mo

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Fax: (853) 28355634