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Performance Pledge

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Performance Pledge


To fulfill our pledges, our quality service standards are introduced as follows:
  1. Upon acceptance of application for performing raffle, lucky draw or other similar activities, we undertake to issue permit within 5 working days.
  2. For complaint of raffle, lucky draw or other similar activities, we undertake to reply within 5 working days.

Statistics

Quality indicators of administrative permit service for raffle, lucky draw or other similar activities

Next update: before April 30, 2024
Quality Indicators Achievement Rate Undertaken Achievement Rate Implemented in 2023
1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr.  Whole year
Performance Pledges Administrative Permit issuing1 80% 100% 100% 100% 100% 100%
Complaint replying2 80% N/A N/A N/A N/A N/A
Ratings of Satisfaction3 4.62 4.76 4.67 4.60 4.66
N/A means the ratio is not available due to no application or complaint has been received during the quarter or within the year.

Note:
  1. The pledge of permit issuing means permit will be issued within 5 working days once an application is accepted and all required documents are received.
  2. The pledge of complaint replying means complainant will receive a reply within 5 working days once a complaint is accepted. Fourteen complaints have been received from 2007 to the fourth quarter of 2023.
  3. Ratings of satisfaction refer to satisfactory assessment by applicant about our permit services on the aspects of accessibility, service of staff, environmental equipment, internal process, effectiveness, information, e-services, performance pledge and overall service etc. The highest scoring is 5 marks.
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Note: The legislation, whenever provided, in this site is only for reference.
Please refer to the MSAR official gazette for the related information in chinese and portuguese languages.
Avenida da Praia Grande, 762-804 Edf. China Plaza, 12th Floor A, Macau    Tel: (853) 2856 9262    Fax: (853) 2837 0296    Email: enquiry@dicj.gov.mo