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Performance Pledge

Our quality service standards of Junket Promoter Licensing are introduced as follows:

1. Within 15 days after receiving the documents for the Initial Application for Junket Promoter License, the DICJ will notify the applicant via SMS or email about the completeness and adequacy of the documents submitted.

2. Within 15 days after receiving the documents for the Application for Renewal of Junket Promoter License, the DICJ will notify the applicant via SMS or email about the completeness and adequacy of the documents submitted.

3. Within 15 days after receiving the documents for the Application for Change of Data (Reassessment of Eligibility) of Junket Promoter, the DICJ will notify the applicant via SMS or email about the completeness and adequacy of the documents submitted.

4. Within 15 days after receiving the documents for the Application of Transferring Share of Junket Promoter Company, the DICJ will notify the applicant via SMS or email about the completeness and adequacy of the documents submitted.

5. Within 15 days after receiving the documents for the Application of Appointing New Director of Junket Promoter Company, the DICJ will notify the applicant via SMS or email about the completeness and adequacy of the documents submitted.

Statistics

Next update: January 16-18, 2023
Quality indicators of Junket Promoter Licensing Service

Quality Indicators		Achievement Rate Undertaken	Achievement Rate Implemented in 2022
			1st Qtr.	2nd Qtr.	3rd Qtr.	4th Qtr.	Whole year
Performance Pledges	Initial Application for Junket Promoter License1	80%	N/A	N/A	N/A
	Application for Renewal of Junket Promoter License1	80%	N/A	N/A	100%
	Application for Change of Data (Reassessment of Eligibility) of Junket Promoter 2	80%	N/A	N/A	100%
	Application of Transferring Share of Junket Promoter Company	80%	N/A	N/A	N/A
	Application of Appointing New Director of Junket Promoter Company	80%	N/A	N/A	N/A
	Application for adding new Concessionaire/Sub concessionaire	80%	N/A	100%	100%
	Refund of the cash guarantee of Junket Promoter	80%	100%	100%	100%
Ratings of Satisfaction3			4.58	4.55	4.00

 

Quality Indicators		Achievement Rate Undertaken	Achievement Rate Implemented in 2021
			1st Qtr.	2nd Qtr.	3rd Qtr.	4th Qtr.	Whole year
Performance Pledges	Initial Application for Junket Promoter License1	80%	N/A	N/A	100%	N/A	100%
	Application for Renewal of Junket Promoter License1	80%	N/A	N/A	100%	100%	100%
	Application for Change of Data (Reassessment of Eligibility) of Junket Promoter 2	80%	N/A	N/A	100%	100%	100%
	Application of Transferring Share of Junket Promoter Company	80%	100%	100%	N/A	N/A	100%
	Application of Appointing New Director of Junket Promoter Company	80%	100%	100%	N/A	N/A	100%
	Application for adding new Concessionaire/Sub concessionaire	80%	100%	N/A	100%	N/A	100%
	Refund of the cash guarantee of Junket Promoter	80%	100%	100%	100%	100%	100%
Ratings of Satisfaction3			4.72	5.00	4.33	5.00	4.76

 

Quality Indicators		Achievement Rate Undertaken	Achievement Rate Implemented in 2020
			1st Qtr.	2nd Qtr.	3rd Qtr.	4th Qtr.	Whole year
Performance Pledges	Initial Application for Junket Promoter License1	80%	N/A	N/A	N/A	N/A	N/A
	Application for Renewal of Junket Promoter License1	80%	N/A	N/A	95.7%	100%	98%
	Application for Change of Data (Reassessment of Eligibility) of Junket Promoter 2	80%	N/A	N/A	100%	100%	100%
	Application of Transferring Share of Junket Promoter Company	80%	N/A	100%	100%	N/A	100%
	Application of Appointing New Director of Junket Promoter Company	80%	N/A	100%	N/A	N/A	100%
	Application for adding new Concessionaire/Sub concessionaire	80%	--	--	N/A	100%	100%
	Refund of the cash guarantee of Junket Promoter	80%	--	--	100%	N/A	100%
Ratings of Satisfaction3			4.68	N/A	4.00	5.00	4.56

 

Quality Indicators		Achievement Rate Undertaken	Achievement Rate Implemented in 2019
			1st Qtr.	2nd Qtr.	3rd Qtr.	4th Qtr.	Whole year
Performance Pledges	Initial Application for Junket Promoter License1	80%	100%	N/A	N/A	N/A	100%
	Application for Renewal of Junket Promoter License1	80%	N/A	N/A	100%	100%	100%
	Application for Change of Data (Reassessment of Eligibility) of Junket Promoter 2	80%	N/A	N/A	100%	N/A	100%
	Application of Transferring Share of Junket Promoter Company	80%	100%	100%	N/A	100%	100%
	Application of Appointing New Director of Junket Promoter Company	80%	N/A	N/A	N/A	N/A	N/A
Ratings of Satisfaction3			4.57	5	4.67	4.67	4.73

 

Quality Indicators		Achievement Rate Undertaken	Achievement Rate Implemented in 2018
			1st Qtr.	2nd Qtr.	3rd Qtr.	4th Qtr.	Whole year
Performance Pledges	Initial Application for Junket Promoter License1	80%	100%	100%	N/A	100%	100%
	Application for Renewal of Junket Promoter License1	80%	N/A	N/A	100%	100%	100%
	Application for Change of Data (Reassessment of Eligibility) of Junket Promoter 2	80%	100%	N/A	100%	100%	100%
	Application of Transferring Share of Junket Promoter Company	80%	100%	100%	100%	100%	100%
	Application of Appointing New Director of Junket Promoter Company	80%	N/A	N/A	N/A	N/A	N/A
Ratings of Satisfaction3			4.54	4	5	5	4.64

 

Quality Indicators		Achievement Rate Undertaken	Achievement Rate Implemented in 2017
			1st Qtr.	2nd Qtr.	3rd Qtr.	4th Qtr.	Whole year
Performance Pledges	Initial Application for Junket Promoter License1	80%	100%	100%	100%	100%	100%
	Application for Renewal of Junket Promoter License1	80%	N/A	N/A	100%	100%	100%
	Application for Change of Data (Reassessment of Eligibility) of Junket Promoter 2	80%	100%	N/A	100%	100%	100%
	Application of Transferring Share of Junket Promoter Company	80%	80%	100%	N/A	100%	93%
	Application of Appointing New Director of Junket Promoter Company	80%	N/A	100%	N/A	N/A	100%
Ratings of Satisfaction3			4.46	4	4	4.25	4.18

 

Quality Indicators		Achievement Rate Undertaken	Achievement Rate Implemented in 2016
			1st Qtr.	2nd Qtr.	3rd Qtr.	4th Qtr.	Whole year
Performance Pledges	Initial Application for Junket Promoter License1	80%	100%	80%	100%	100%	95%
	Application for Renewal of Junket Promoter License1	80%	N/A	N/A	100%	100%	100%
	Application for Change of Data (Reassessment of Eligibility) of Junket Promoter 2	80%	100%	100%	100%	100%	100%
	Application of Transferring Share of Junket Promoter Company	80%	100%	100%	100%	100%	100%
	Application of Appointing New Director of Junket Promoter Company	80%	100%	100%	100%	100%	100%
Ratings of Satisfaction3			4.34	5.00	4.70	4.67	4.68

Note:

1. The above Performance Pledge starts from June 1, 2011.
2. The above Performance Pledge starts from January 1, 2012.
3. Ratings of satisfaction refer to satisfactory assessment by applicant about our service on the aspects of Convenience, Staff Service, Environmental Equipment, Internal Process, Effectiveness, Information and Performance Pledge. The highest scoring is 5 marks. The survey of service satisfaction of Junket Promoter Licensing starts on January 1, 2012.

Improvements implemented on comments collected from public and its implementation.

Types of comments	Comments	Status of Improvements (until December 2015)
Accessibility of contacting channels
Service quality of our staff
Submitting the application forms	Suggestion about to provide uninterrupted service hours and to set up a service centre in the NAPE area	Our bureau receive a suggestion about to provide uninterrupted service hours and to set up a service centre in the NAPE area via the questionnaire. That suggestion does not belong to the authority of our bureau, therefore, the matter will be forwarded to the relevant authority for consideration in future.
Internal Procedures
Others

 

 

Types of comments	Comments	Status of Improvements (until November 2014)
Accessibility of contacting channels
Service quality of our staff
Submitting the application forms	Suggestion about to provide uninterrupted service hours and to set up a service centre in the NAPE area	Our bureau receive a suggestion about to provide uninterrupted service hours and to set up a service centre in the NAPE area via the questionnaire. That suggestion does not belong to the authority of our bureau, therefore, the matter will be forwarded to the relevant authority for consideration in future.
Internal Procedures	1)  The pick-up of junket promoter license can be done by the non-junket promoter license holders with written authorization.	The pick-up of Junket Promoter License is regarded as a mere act, so it allows a third person to pick up in DICJ without a given a power of attorney. The DICJ accept the pick-up of license by a third person with the presentation of a written authorization and the person’s identity document.
	2)  Time reduction for the applications.	According to the no 2 of the Article 12 of the Administrative Regulation no 6/2002, republished by Administrative Regulation no 27/2009, the licensing of applications of the Junket Promoters, in which the process of the assessment of eligibility is carried out by third person or entity which includes natural person or legal entity, public or private entity, therefore, DICJ cannot commit to complete the licensing procedures within a certain period.
	3)   Entering the Junket Promoter Company’s name in the content of SMS.	Due to confidentiality, it will be used the license number to identify the Junket Promoter. The license number seems to be more clear and reasonable, as the Junket Promoter Companies have similar names, which can cause misunderstandings and confusions. When there is doubt, the recipient of the SMS may call the employees of Junket Promoter Licensing group via the phone contact listed on our website.
Others

 

Types of comments	Comments	Status of Improvements  (by the end of March 2013)
Accessibility of contacting channels
Service quality of our staff
Submitting the application forms	Suggestion about to provide uninterrupted service hours and to set up a service centre in the NAPE area	Our bureau receive a suggestion about to provide uninterrupted service hours and to set up a service centre in the NAPE area via the questionnaire. That suggestion does not belong to the authority of our bureau, therefore, the matter will be forwarded to the relevant authority for consideration in future.
Internal Procedures
Others	1) Suggestion via telephone to upload the “Cancellation Forms of Junket Promoter License” on the website of DICJ	The “Cancellation Form of Junket Promoter License for Junket Company” and the "Cancellation Form of Junket Promoter License for Individual Junket” are already available on the website of DICJ in the early February of 2013.
	2) Query about not receiving any proof of payment of taxes as being a taxpayer by the Junket Promoter Company on 02/01/2013	The subject matter is not within the competence of DICJ. Hence, in accordance with of the first paragraph of Article no 29 of the Law no 16/2001, the taxes collected from the commission and other compensations paid to Junket Promoters are withheld at source by the concessionaires / subconcessionaires. So DICJ has forwarded the query of the Junket Promoter (with a copy of the survey) to its working concessionaire. It was received by DICJ on 25/02/2013 about the response given by its working concessionaire, citing that the company has already informed the junket Promoter about all the details concerning about the taxes on commission paid to the Junket Promoter that are delivered by the company to the Macau Government SAR and it has not been raised any objection or request for additional clarification by the Junket Promoter.

 

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