Performance Pledge and Statistics
Performance Pledge
Our quality service standards of Exclusion Measures are introduced as follows:
- For exclusion application, DICJ will notify the excluded person to sign the notification letter within five working days after the application is submitted.
- For exclusion revocation, revocation will only come into effect 30 days after the request is submitted.
Quality indicators of Services of Exclusion Measures
Quality Indicators |
Achievement Rate Undertaken |
Achievement Rate Implemented in
2024 |
1st Qtr. |
2nd Qtr. |
3rd Qtr. |
4th Qtr. |
Full year |
Performance Pledges |
Exclusion Measures Application 1 |
80% |
100% |
|
|
|
100% |
Exclusion Revocation 2 |
80% |
100% |
|
|
|
100% |
Ratings of Satisfaction 3 |
4.40 |
|
|
|
4.40 |
Note:
1. The above Performance Pledge starts from January 1, 2016.
2. The above Performance Pledge starts from January 1, 2016.
3. Ratings of satisfaction refer to satisfactory assessment by applicant about our service on the aspects of Accessibility, Service of staff, Environment, Facilities, Procedures, Service information, Service guarantees, E-services, Performance information, Service integration, Overall service. The highest scoring is 5 marks. The survey of public satisfaction on services of Exclusion Measures starts on January 1, 2016
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